The other day I got a new toy: a new-in-box Smart Label Pro (from circa 1992). Seiko's website didn't have any drivers for that model so I emailed their tech support.
This is what I got:
Hello,
Thank you for contacting the Seiko Instruments Technical Support Team.
I am sorry, that model has been discontinued for over 15 years. We generally offer software/driver development for 10 years after which such support often does not continue.
We are offering a 10% discount on a new printer (which is faster and easier to use) plus free, secure, and ethical recycling of your legacy printer.
http://sii-thermalprinters.com/email/slp600-recycle2save/email.html
Please note that these instructions assume you are in the USA as you are contacting tech support for the USA. If you are not in the USA, please let us know where you are located by replying to the email and telling us.
IMPORTANT NOTE: When you follow the link above and go to place an order, please be aware that the terms of the discount are for buying one 600 series printer AND one box of labels, any Seiko label part number from our website. If you do not have both one 600 series printer and one box of labels added to your cart, the code for the 10% discount will not work.
Also, please note that we are still in the process of testing with Windows 10. At this time, even for our 600 series printers, we have not confirmed Win x compatibility or developed new drivers for Win X.
Thank you,
Seiko Instruments Technical Support Team
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No, thank you for not supporting your products. Brother still has drivers on their website for the PT-PC which has been around forever.
The box contained 720k floppies with drivers for Windows 3.0 (how's that for old) which installed under win98 but didn't actually install a proper printer driver. The label program talks directly to the printer via com port.
Now I'm still looking for drivers...
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